Refund and Returns Policy

Refund and Returns Policy

At gliz.lk, we want to ensure that you are completely satisfied with your purchase. Our Refund and Returns Policy outlines the terms and conditions under which you can return or exchange items purchased on our online store.

1. Returns:

If you are not satisfied with your purchase, you may return the item within 3 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. Please include the original receipt or proof of purchase.

2. Exchanges:

We understand that sometimes a product may not meet your expectations. If you would like to exchange an item for a different size, color, or variant, please contact our customer service team within 3 days from the date of purchase. The item must be unused, in its original condition, and accompanied by the original receipt.

3. Refunds:

Refunds will be processed for eligible returns. Once we receive the returned item and verify its condition, we will initiate a refund to your original payment method. Please allow 3 days for the refund to be reflected in your account.

4. Non-Returnable Items:

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

5. Return Process:

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at 0770777918 | 0771010843.
• Provide your order number and details about the item you wish to return or exchange.
• Follow the instructions provided by our team for shipping the item back to us.

6. Shipping:

Customers are responsible for the shipping costs associated with returning items, except in cases where the return is due to a mistake on our part or a defective product.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for the return of the item and provide you with a replacement or a full refund, including return shipping costs.

Contact Information:

If you have any questions about our Refund and Returns Policy, please contact our customer service team at 0770777918 | 0771010843.

Thank you for shopping at gliz.lk. We appreciate your trust in our products and services.